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4 Principles of Effective Spa Management

Principle Definition Application
Belonging A personal connection between the management and therapist Come to therapist meetings and give input.
Acknowledgement Being recognized for good work Ask therapists what motivates them and create incentives tied to their motivation.
Freedom The ability to participate in decisions Give therapists some choices (not totally open-ended) that make them feel like adults.
Safety Knowing they are protected in their work Respond to the whole person. Find out what resources they need to do their work. Have policies that protect them in case of sexual harassment.

Source: Margaret Avery Moon